Refund Policy

1. General Refund Policy

Kromps wants you to be satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we aim to handle refund requests fairly and promptly.

2. App Store & Play Store Purchases

Purchases made through the Apple App Store and Google Play Store are subject to their respective refund policies in addition to ours. Both stores offer:

• Auto-refund window: For most app purchases, both stores provide an automatic refund window after purchase
• Manual refund requests: You can request refunds directly through Apple App Store or Google Play account settings

3. In-App Purchase Refunds

For in-app purchases (coins, credits, premium features, subscriptions), the following applies:

• Refunds may be granted if the purchase did not deliver as described
• Refunds are generally not available for digital content that has already been consumed or used
• Subscriptions can be cancelled at any time; cancellation takes effect at the end of the current billing period
• Partial refunds for subscription periods are considered on a case-by-case basis

4. Eligible Refund Situations

We will typically approve refund requests in the following situations:

• The app failed to function as advertised due to a technical bug or issue on our end
• You were charged multiple times for the same purchase
• The purchase was made without your authorization (fraudulent charge)
• The app was materially different from its store listing description
• Request made within 48 hours of purchase and the content has not been consumed

5. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

• You simply changed your mind after using the content
• Virtual goods or credits that have been fully consumed
• Requests made more than 30 days after the original purchase date
• Violation of our Terms of Service that led to account termination
• Issues caused by your device, internet connection, or third-party services

6. How to Request a Refund

You can request a refund through any of the following methods:

Option A – App Store or Play Store (Recommended)

For Apple App Store:

1. Open the App Store on your device
2. Tap your profile icon → Purchased
3. Find the app and tap "Report a Problem"
4. Follow the on-screen instructions

For Google Play Store:

1. Open the Google Play Store on your device
2. Go to Menu → Account → Order History
3. Select the order and tap "Refund" or "Request a refund"
4. Follow the on-screen instructions

Option B – Contact Us Directly

Email us at Support@kromps.in with:

• Your name and account email
• Order ID or transaction ID
• App name and purchase date
• Platform (iOS or Android)
• Reason for refund request

We will review and respond within 3–5 business days.

7. Refund Processing Time

Once a refund is approved:

• Apple App Store refunds typically appear within 3–5 business days
• Google Play refunds typically appear within 3–5 business days
• Credit/debit card refunds may take 5–10 business days depending on your bank
• UPI refunds typically process within 2–3 business days

8. Subscription Cancellation

To cancel a subscription to any Kromps app:

For Apple App Store:

1. Open Settings → Apple ID → Subscriptions
2. Select the Kromps subscription
3. Tap "Cancel Subscription"

For Google Play Store:

1. Open Google Play Store
2. Go to Menu → Subscriptions
3. Select the Kromps subscription
4. Tap "Cancel subscription"

Cancellation prevents future charges. You will continue to have access until the end of the current paid period.

9. Contact

For any refund-related queries, please contact us:

Email: Support@kromps.in
Response time: Within 3–5 business days