Data Deletion Policy

1. Your Right to Data Deletion

Kromps respects your right to control your personal data. In accordance with applicable data protection laws, including the Information Technology Act, 2000 and its rules, you have the right to request the deletion of your personal data that we hold.

This is also required by Google Play's policy for apps that allow account creation — we provide this mechanism in compliance with those requirements.

2. What Data Can Be Deleted

Upon a valid deletion request, we will delete or anonymize the following categories of data:

• Account profile information (name, email address, username)
• User preferences and settings
• User-generated content associated with your account
• App usage history linked to your account
• Device identifiers linked to your account
• Any other personal data collected during your use of our apps

3. Data We May Retain

Even after a deletion request, we may retain certain data as required by law or for legitimate business purposes:

• Transaction records: Purchase history may be retained for up to 7 years for accounting and tax compliance
• Legal obligations: Data required by law or court order
• Fraud prevention: Anonymized data used to prevent repeated fraud or abuse
• Safety: Data necessary to protect the safety of users

Any retained data will be anonymized where possible so it can no longer be linked to you personally.

4. How to Request Data Deletion

Method A – In-App Account Deletion

If our app provides an in-app account deletion option (Settings → Account → Delete Account), you can initiate the deletion directly from the app. This will immediately trigger our deletion process.

Method B – Email Request

Send a deletion request to Support@kromps.in with the subject line "Data Deletion Request" and include:

• Your full name
• Email address associated with your account
• App name(s) for which you want data deleted
• Brief description of your request

We may ask you to verify your identity before processing the request to ensure we delete the right data.

5. Processing Timeline

Once we receive and verify your deletion request:

• Acknowledgement: Within 2 business days
• Processing: Deletion is completed within 30 days
• Confirmation: We will send you a confirmation email once deletion is complete
• Backup systems: Data may persist in encrypted backups for up to 90 days before being permanently purged

6. Effect of Deletion

Please note that deleting your data will:

• Permanently close your account and remove all associated data
• Remove access to any purchased content, credits, or subscription benefits
• Delete all your in-app progress, settings, and preferences

This action cannot be undone. Please ensure you want to proceed before submitting a deletion request.

7. Objections & Complaints

If you believe your deletion request has not been handled properly, you may escalate the matter by emailing Support@kromps.in with the subject "Data Deletion Escalation." We are committed to resolving all complaints fairly and promptly.

8. Contact Us

For all data deletion inquiries:

Email: Support@kromps.in
Subject Line: "Data Deletion Request"
Website: kromps.in