Privacy Policy

1. Introduction

This Privacy Policy describes how Kromps ("we," "us," or "our") collects, uses, and shares information about you when you use our mobile applications ("Apps") and visit our website at kromps.in.

This policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as Google Play Store data safety requirements.

2. Information We Collect

2.1 Information You Provide Directly

• Account information: Name, email address, username, and password when you create an account
• Profile information: Any additional information you choose to add to your profile
• Communications: Messages you send us via email or support channels
• Payment information: Processed securely by Google Play; we do not store card details

2.2 Information Collected Automatically

• Device information: Device type, operating system version, unique device identifiers
• Usage data: Features used, time spent, crash reports, and performance data
• Log data: IP address, app version, date/time of access
• Location data: Only if explicitly granted by you and required for app functionality

2.3 Information from Third Parties

We may receive information from third-party services integrated into our apps (e.g., Google Sign-In, Firebase Analytics). This is limited to what is necessary for app functionality.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our applications
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share your data with:

• Service providers: Third-party vendors who assist in operating our apps (hosting, analytics, customer support) under strict confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate data protection commitments
• With your consent: Any other sharing with your explicit prior consent

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When your account is deleted, we begin the process of purging your data within 30 days, except where we are required to retain it for legal compliance.

6. Your Rights & Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (see our Data Deletion Policy)
• Opt-out: Opt out of marketing communications at any time
• Data portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at Support@kromps.in.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

8. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Third-Party Links & Services

Our apps may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Google Play Data Safety

In accordance with Google Play's Data Safety requirements, we have disclosed our data collection and handling practices in the Data Safety section of each app's Play Store listing. The information provided there is consistent with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via in-app notifications or email. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact Us

For privacy-related questions, requests, or concerns, please contact our privacy team:

Email: Support@kromps.in
Website: kromps.in

We will respond to all legitimate requests within 15 business days.